Friendly staff, good location, Sainsbury's right around the corner, convenient. The lobby and the reception area are nice but the actual rooms need some upgrades. Fuzzy TV (wouldn't connect well with YouTube, remote control was not working so well..) Kitchenette was fine and I liked using it but you should bring your own kitchen supplies like dish soap, sponge, etc. (although there was a dishwasher and pods.) There were enough plates and cutlery, which was nice but don't expect enough salt and pepper for cooking. It was good to get our coffee stocked every two days of cleaning services (which wasn't the best) but again, for the buck no complaints.