Thank you for your rating and your kind comments! We are glad to hear that you enjoyed the friendliness of our staff and that the breakfast buffet met your expectations. Kind Regards

Thanks for your opinion! We look forward to welcoming you back soon at the Puerta América Hotel. Kind regards

Dear guest, Thanks for your evaluation! We hope to welcome you soon so we can recommend you a different room design. Kind regards

Dear guest, Thanks for your evaluation! We are sorry regarding our swimming pool closure, it is open during the summer season only. We hope to welcome you soon so we can recommend you a different room design. Kind regards

Dear guest, Thank you very much for having taken the time to let us know about your recent stay. We are glad to hear that everything was up to your expectations. We look forward to welcome you again. Kind regards

Dear guest, Thank you very much for your excellent review. We are delighted to hear about your satisfaction and hope to have the pleasure to welcome you again. Kind regards

Dear Guest, Thank you very much for having taken the time to let us know about your recent stay. We are glad to hear that everything was up to your expectations. We look forward to welcome you again.

Dear guest, Thanks for your evaluation! We hope to welcome you soon so we can recommend you one of our beautiful designs. Kind regards

Estimado cliente, Gracias por hacernos llegar sus opiniones a través de este medio. Siempre es una alegría ver que marchó satisfecho de su estancia con nosotros. Le esperamos para darle nuestra más cálida bienvenida. Atentamente,

Dear guest, Thanks for your evaluation! We hope to welcome you soon so we can recommend you one of our beautiful designs. Kind regards

Dear guest, Thanks for your evaluation! We hope to welcome you soon so we can recommend you a different room design. Kind regards

Dear Aline Ingrid, Thank you so much for having taken the time to review our hotel. We are very happy to hear that you had a comfortable and enjoyable stay in all our spaces and services. We hope to have the pleasure to welcome you again. Kind regards

Dear Emiel, Thank you very much for choosing us and for sharing your feedback. We would like to special thanks to you for your kind mention about our staff. We appreciate your comments and we will give all due consideration to your suggestions, in order to improve our guest experience. Thank you for your time and we look forward to welcoming you back soon at Puerta América Hotel. Regards

Dear Marco, Thank you for your great feedback!. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards

Dear Yarelis,We are very sorry to hear that your experience at our hotel did not live up to your expectations. We appreciate your detailed comments and take each of the issues mentioned very seriously. Unfortunately, it appears that we did not meet our own service expectations during your stay, and we sincerely apologise for any inconvenience this may have caused you.We deeply value your feedback and hope to have the opportunity to regain your trust in the future. Should you decide to give us another chance, we would be delighted to do everything we can to ensure you have a much more positive experience.

Dear Stine ØstergaardThank you for sharing your experience with us. We are very sorry to hear that your stay was not entirely satisfactory. We appreciate your comments about the warm welcome from the staff and the information provided about our facilities. We understand your disappointment about the closed pool, and would like to clarify that the opening of the pool is subject to government regulations. We will review the information on our website to ensure it is clear. We regret that we did not meet your expectations and we hope to have another opportunity to provide you with a more satisfactory experience in the future.Regards

Muchas gracias por escogernos durante su reciente estancia en Madrid y por compartir su experiencia con nosotros.

Liebe Josefa,Vielen Dank, dass Sie sich bei Ihrem letzten Aufenthalt in Madrid für uns entschieden haben und Ihre Erfahrungen mit uns geteilt haben.

Dear Stacey,Thank you for your review! We are glad to hear that you enjoyed our food and found our hotel enjoyable. We look forward to welcoming you again in the future, thank you for staying with us!

Es un placer saber que ha disfrutado de su estancia con nosotros y para nuestro equipo será un honor volver a darle la bienvenida.Saludos

Muchas gracias por su valoración.Esperamos poder recibirle de nuevo en un futuro próximo. Nos seguiremos esforzando por darle lo mejor a todos los huéspedes que depositan su confianza en nosotros.Un saludo

It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again.Regards

Dear Joshua,Thank you very much for spending some of your valuable time to rate us because it is essential for us to know first hand the experience of all our guests.We are very proud of your words towards our team and would be honoured to share them with them. Regards

Thank you very much for your review, we will continue to strive to give the best to all guests who place their trust in us. Best regards

Muchas gracias por escogernos durante su reciente estancia en Madrid y por compartir su excelente valoración a través de este medio

Chère AnaïsNous vous remercions d'avoir pris le temps de nous faire part de vos impressions sur votre séjour dans notre hôtel 5 étoiles. Nous apprécions beaucoup vos commentaires qui nous aident à améliorer continuellement nos services.Nous aimerions faire remarquer que dans la section "politiques" de la description de l'hôtel, vous pouvez voir que le client est informé de la caution mentionnée, ainsi que dans la confirmation de réservation que le client reçoit.Nous vous remercions à nouveau pour vos commentaires et nous espérons vous accueillir à nouveau très bientôt et vous proposer de nouveaux designs.salutations distinguées.

Liebe Alem,Vielen Dank für Ihre fantastische Bewertung! Wir freuen uns sehr zu hören, dass Sie Ihren Aufenthalt bei uns von Anfang bis Ende genossen haben. Wir nehmen Ihre Bemerkung über die Frühstücksauswahl zur Kenntnis und werden diese für zukünftige Verbesserungen berücksichtigen. Es freut uns zu hören, dass Sie unser Personal als hilfsbereit und freundlich empfunden haben und dass Sie sich während Ihres Aufenthaltes sicher gefühlt haben. Wir freuen uns darauf, Sie in Zukunft wieder in unserem Hotel begrüßen zu dürfen. Vielen Dank, dass Sie sich für uns entschieden und Ihre Erfahrungen mit uns geteilt haben!

We appreciate your rating after your stay at our Hotel Puerta América.Regards

We appreciate your rating after your stay at our Hotel Puerta América.Regards

We appreciate your nice rating after your stay at our Hotel Puerta América.Regards

Muchísimas gracias Juan José por compartir su experiencia con nosotros. Esperamos volver a verle pronto en el Hotel Puerta América. Saludos

We are very pleased to hear that your stay with us was a nice experience and that you enjoyed your time at our hotel. We sincerely appreciate your valuation. Thank you for choosing us.

Thank you very much for choosing us and for sharing your feedback. We are glad to know that you enjoyed the overall experience at the Puerta America Hotel.

Estimado Francisco Javier,Lamentamos profundamente que su experiencia en nuestro hotel no haya cumplido con sus expectativas. Para nosotros es fundamental conocer de primera mano la experiencia de todos nuestros huéspedes para mejorar continuamente nuestros servicios y nuestras instalaciones.Entendemos lo importante que es para nuestros huéspedes sentirse cómodos y satisfechos durante su tiempo con nosotros, y sentimos escuchar que no logramos brindarle esa experiencia con nuestra Junior Suite de Marc Newson, quien diseñó el espacio con simplicidad y comodidad; creando un entorno moderno y relajante donde cada huésped pueda sentirse como casa. Lamentamos si en su caso no fue así.Si está dispuesto a darnos otra oportunidad, nos encantaría recibirles nuevamente y proponerle un diseño distinto que más se ajuste a su idea de confort.Gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Un saludo

It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again.Regards

Nos complace saber que disfrutó de una experiencia inolvidable y nos alegramos de recibir valoraciones tan positivas como la suya.

Agradecemos su valoración tras su paso por el Hotel Puerta América.Con la esperanza de seguir atendiéndole en el futuro, quedamos a su disposición.Un cordial saludo

Cher Alaa EddineNous vous remercions de nous avoir fait part de votre expérience. Nous apprécions vos commentaires et sommes désolés des désagréments que vous avez pu subir. Nous sommes heureux d'apprendre que vous avez apprécié notre petit-déjeuner buffet et que vous avez trouvé la propreté de nos installations à votre goût. Nous tiendrons compte de vos commentaires sur l'enregistrement pour améliorer nos services. Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir.Salutations distinguées.

Estimado Javier,Me gustaría pedirle disculpas si en algún momento se sintió molesto en su reciente estancia. Nuestro protocolo en el proceso de check in es pedir la tarjeta de crédito a los clientes como garantía por si hubiese algún consumo extra durante sus días con nosotros y abrirle crédito en los servicios del hotel para cargar los consumos en su factura, en su defecto barajamos la posibilidad de que el cliente deje depósito en efectivo. No obstante, reitero, le pido disculpas si en algún momento se ha sentido molesto con nuestra forma de proceder.Esperamos que el resto de su estancia haya sido satisfactoria.Un saludo

Dear Maria,Thank you very much for your review of your recent stay with us. It is great to hear you enjoyed a lovely stay with us and found our hotel the perfect place to visit our beautiful city. We look forward to seeing you again, hopefully in the not too distant future.Regards

It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again.Regards