4/5 - Good
This is quite disorganised. You have to queue in one to exchange passes for tickets/purchase tickets. if you need to purchase tickets use the self service pods around the external building so you don't have to queue. Once you have your tickets you then have to join another queue to be admitted to the museum. Plan plenty of time we got there for 9am and didn't get in until 12pm. Once inside the museum is very moving with tributes to all those who lost their lives and quite emotional and unbelievable looking at the artifacts salvaged from the disaster. The audio guide is an extra charge once inside which you need to queue for.