Exterieur

Beoordelingen van The Westin New York Grand Central

4.5 out of 5
The Westin New York Grand Central
212 East 42nd Street, New York, NY

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 1555 van 2412 beoordelingen" "
Gastenscore: 8 - Goed. 467 van 2412 beoordelingen" "
Gastenscore: 6 - Redelijk. 196 van 2412 beoordelingen" "
Gastenscore: 4 - Matig. 109 van 2412 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 85 van 2412 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Hendrik

Positief: Netheid, staat van de accommodatie en faciliteiten
Midden in Midtown, veel bezienswaardigheden op loopafstand
3 nachten verbleven in mei 2024
Reactie van Customer Service op 6 mei 2024
Hendrik, het is geweldig om te horen dat je de locatie van The Westin New York Grand Central gunstig vond om naar verschillende bezienswaardigheden te wandelen. Wij stellen uw feedback op prijs en kijken ernaar uit u binnenkort weer te mogen verwelkomen.

8/10 – Goed

Rudolf

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Customer Service op 1 aug 2023
Thank you for sharing your thoughts with us, Rudolf!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to The Westin New York Grand Central. Thank you and have a lovely day!

8/10 – Goed

kia

Reisde met familie
Positief: Netheid, voorzieningen
I've been to NYC quite a few times, and I've never stayed in a hotel that had a lot space, but the Westin had all the space I needed. Hotel is convenient to many shopping, restaurants and in walking distance to many attractions including Time Square.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Kia, thank you for choosing The Westin New York Grand Central. It is wonderful to hear you enjoyed the spacious accommodations and found our location convenient for shopping, dining, and exploring nearby attractions. We hope to welcome you back on your next visit to NYC!

10/10 – Uitstekend

Alex Ray

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Customer Service op 17 mei 2024
Alex, thank you for your outstanding rating of The Westin New York Grand Central! Our team is thrilled to know you had such a positive experience. We're looking forward to welcoming you back soon.

10/10 – Uitstekend

Patricia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our entire stay was fantastic! All of our requests were answered within minutes. The hotel was very clean and safe. The hotel restaurant had very good food and drinks.
4 nachten verbleven in mei 2024
Reactie van Customer Service op 14 mei 2024
Patricia, it's wonderful to hear you found your stay at The Westin New York Grand Central fantastic. We're thrilled that your requests were promptly dealt with and you felt comfortable in our clean, secure environment. Your kind words about our restaurant's food and beverages are much appreciated. Thank you for choosing us, and we hope to welcome you back in the future.

8/10 – Goed

Abraham V

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 14 mei 2024
Abraham V, it's wonderful to learn that you appreciated the strategic location of The Westin New York Grand Central. We hope this convenience added value to your stay and look forward to having you again for another enjoyable experience.

8/10 – Goed

Yajnaseni

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Customer Service op 15 mei 2024
Yajnaseni, thank you for rating your stay at The Westin New York Grand Central. We're delighted you had a positive experience with us! We hope to welcome you back on your next visit to New York City.

10/10 – Uitstekend

Sally

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We spent a long weekend in Manhattan. Ideal location as we were able to walk everywhere. Just far enough away from Time Square to avoid all the people but close enough to walk over to Times Square in the afternoon and in the evening. Room was a good size. The 3 of us were very comfortable.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 14 mei 2024
Sally, thank you for your wonderful review! It's fantastic to hear that The Westin New York Grand Central offered an ideal location for your long weekend in Manhattan. We're delighted that you found the room size comfortable for all three of you. We can't wait to welcome you back on your next visit to the city.

10/10 – Uitstekend

Robin, Lakeland

Reisde met partner
Positief: Voorzieningen
Great hotel
3 nachten verbleven in mei 2024
Reactie van Customer Service op 14 mei 2024
Robin, we're thrilled to learn that your stay at The Westin New York Grand Central lived up to your expectations. Thank you for acknowledging the quality of our property. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ideal location to visit the main attractions. Near a hop-on/hop-off bus route for uptown or downtown loops, near shuttle routes to get to Newark. Tons of dining options nearby. Rooms are spacious and quiet by NYC standards. So convenient if travelling without a car.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Michael, your wonderful feedback regarding The Westin New York Grand Central has put big smiles on our faces. We're thrilled to know that the strategic location and our ample, peaceful rooms added to the joy of your trip. It's also great to hear our property made car-less travel easier for you, and that you found plenty of dining options nearby. We hope to welcome you back in the future for another exceptional experience.

6/10 – Redelijk

Elisha

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
BUYER BEWARE: We stayed here for one night. The rooms were nice, the location was convenient but I would NOT recommend this hotel. They have unethical pricing practices. We expected a high price for NYC but many fees were never disclosed, just charged. When we booked through Expedia it was stated that there would be a destination fee on the room; however, when we got our bill there were also undisclosed destination fees charged for parking and even breakfast $120 for a breakfast buffet for 4 and that's after two of those meals were supposedly complimentary. A separate undisclosed fee for each thing! I tried calling and was dumped into a voicemail. My expectations of receiving any answers on this are very low.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 14 mei 2024
Elisha, it's meaningful to hear feedback that provides an opportunity for improvement. We regret to learn about your concerns regarding the clarity of our pricing. Our goal is always transparency and honesty about potential expenses, and we certainly don't wish for any guest to feel surprised about charges incurred during their stay. We appreciate hearing about your positive comments regarding the comfortable rooms and strategic location. For your pricing queries and seeking answers, our customer service representatives and financial team are more than ready to assist you further for better understanding. Thank you for reaching out.

10/10 – Uitstekend

Adrian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 14 mei 2024
Adrian, thank you for choosing The Westin New York Grand Central for your recent stay. We're delighted to learn of your positive experience. We appreciate your high rating and look forward to hosting you again in the future.

10/10 – Uitstekend

Zhiyong

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great experience
2 nachten verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Zhiyong, thank you for choosing The Westin New York Grand Central. We're thrilled to hear that you had a great experience! We can't wait to welcome you back on your next visit to the city.

10/10 – Uitstekend

Kristen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect central location to all that NYC has to offer.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Kristen, it's uplifting to hear that you valued the optimal location of The Westin New York Grand Central for exploring the diverse attractions New York City provides. We eagerly anticipate your next visit.

2/10 – Ontzettend slecht

Nikhil

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Nikhil, it's concerning to see that your experience did not meet expectations. We strive to ensure our guests have quality experiences. We acknowledge your rating and would like to hear more about your stay to understand how we can improve. We are always committed to enhancement and sincerely hope you'll give us another opportunity in the future.

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Amanda, thank you for taking the time to rate The Westin New York Grand Central. We're thrilled to have met your expectations, and we look forward to welcoming you back in the future.

8/10 – Goed

Lisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a very nice hotel and property. I would stay again!
2 nachten verbleven in mei 2024
Reactie van Customer Service op 11 mei 2024
Lisa, it's wonderful to hear you found The Westin New York Grand Central to be a delightful place to stay. We're truly pleased that you'd consider joining us again in the future. Your positive feedback is greatly appreciated by our team. Thank you for taking the time to share your thoughts.

10/10 – Uitstekend

Daniel James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean. Friendly staff. Nice breakfast buffet.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 11 mei 2024
Daniel, we're thrilled to hear of your enjoyable experience at The Westin New York Grand Central. It's wonderful that our cleanliness standards, amicable team members, and delightful breakfast buffet met your expectations. We sincerely look forward to hosting you again.

10/10 – Uitstekend

Mevlida

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything is excellent!
2 nachten verbleven in mei 2024
Reactie van Customer Service op 10 mei 2024
Mevlida, it's delightful to hear you found everything to be excellent at The Westin New York Grand Central. We strive to offer a memorable experience for our guests and it's great to hear that we achieved this during your stay. We look forward to welcoming you back on your next visit to New York City.

10/10 – Uitstekend

Tracy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in mei 2024
Reactie van Customer Service op 11 mei 2024
Thank you for taking the time to leave this wonderful rating, Tracy! We hope to see you again soon at The Westin New York Grand Central so we can share yet another amazing experience!

10/10 – Uitstekend

rochelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will stay again, easy access to grand central station and other mid town sites.
4 nachten verbleven in mei 2024
Reactie van Customer Service op 10 mei 2024
Rochelle, it's great to know that your stay at The Westin New York Grand Central was convenient for your needs. Our location truly offers easy connections to many of the city's attractions. We're thrilled to hear that you're planning to stay with us again. We look forward to your next visit.

10/10 – Uitstekend

Christof, Tucker

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice spot, great service. I'll be back
3 nachten verbleven in april 2024
Reactie van Customer Service op 10 mei 2024
Christof, it's wonderful to hear that you enjoyed your time at The Westin New York Grand Central. We appreciate your positive feedback about our excellent service. We're excited to have the opportunity of welcoming you back in the future.

10/10 – Uitstekend

Bruce

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly and helpful staff
4 nachten verbleven in mei 2024
Reactie van Customer Service op 7 mei 2024
Bruce, it's wonderful to hear that you had such a positive experience at The Westin New York Grand Central. Our team members strive to provide friendliness and assistance to our guests. We look forward to your next visit.

10/10 – Uitstekend

Justin Chance

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Really enjoyed our stay here, will definitely return in the future
2 nachten verbleven in mei 2024
Reactie van Customer Service op 7 mei 2024
Justin, thank you for your positive feedback. It's fantastic to know that you really enjoyed your stay at The Westin New York Grand Central. We eagerly await your future visits so we can continue to provide the stellar service you've come to expect.

10/10 – Uitstekend

Murata

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Customer Service op 8 mei 2024
Murata, we're thrilled to see your 5-star rating for The Westin New York Grand Central. It's great news that your stay left a strong positive impression. We can't wait to welcome you back when your travels bring you to New York again. Thank you for your review!

10/10 – Uitstekend

DARLENE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable room;easy access to taxis. Helpful staff
3 nachten verbleven in mei 2024
Reactie van Customer Service op 6 mei 2024
Darlene, it's fantastic to read your kind words about The Westin New York Grand Central. We're thrilled you enjoyed our convenient location and the assistance provided by our team members. We appreciate your feedback and look forward to your next comfortable stay.

10/10 – Uitstekend

steven

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
person at check in was great at her job
3 nachten verbleven in mei 2024
Reactie van Customer Service op 6 mei 2024
Steven, thank you for sharing your experience at The Westin New York Grand Central. It's wonderful to hear that the colleague at check-in made such a great impression on you. We're proud of our team member's genuine dedication to providing excellent service. Come visit us again soon!

4/10 – Matig

Alcides

2 nachten verbleven in maart 2024
Reactie van Customer Service op 4 mei 2024
We appreciate you sharing your concerns with us, Alcides.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 – Uitstekend

umberto, Laval

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always a great experience. I keep returning
3 nachten verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Umberto, it's wonderful to hear you consistently enjoy your visits to The Westin New York Grand Central. We truly appreciate your loyalty and always look forward to your return. Until next time!

6/10 – Redelijk

Martha

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I’ve stayed at other Westin hotels, so. I already know I like them. However this time, I was not pleased to find out there is no bottle water in the room. Coffe maker was not the easiest to operate. I don’t drink tap water so I was not happy about that.
2 nachten verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Martha, thank you for sharing your experience with us. It's disappointing to hear that an absence of bottled water and the operation of the coffee maker offered challenges during your stay. Moving forward, our team members will work to ensure that all amenities meet our guests' standards. Your constructive feedback is much appreciated.

10/10 – Uitstekend

Lawrence, CHARLOTTESVILLE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
4 nachten verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Lawrence, it's heartening to read that your stay at The Westin New York Grand Central met your expectations. Our team members strive to provide our guests with top-tier comfort and service, and feedback like yours encourages us to strive even further. We eagerly anticipate your next visit, and thank you once again for your review on Expedia.

10/10 – Uitstekend

Stephanie Chambers

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing
3 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Stephanie, thank you for taking the time to leave a review. We're pleased to see that you had a satisfying stay at The Westin New York Grand Central and we look forward to welcoming you back on your next visit.

10/10 – Uitstekend

YOJAIMY

Positief: Staat van de accommodatie en faciliteiten
Excellent!
2 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
YOJAIMY, we're thrilled that you had an excellent experience at The Westin New York Grand Central! Your kind words are greatly appreciated and we can't wait to welcome you back in the future.

10/10 – Uitstekend

Alan Earl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really clean and well staffed hotel in the heart of Midtown! We loved it!! Convenient to some of the best sites in NYC!
2 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Alan, it's wonderful to hear that you enjoyed your stay at The Westin New York Grand Central! We're thrilled our prime location in Midtown served you well and that you appreciated our clean environment and dedicated team members. We hope you managed to explore all the wonderful sites nearby. Thank you for your kind feedback and we look forward to welcoming you back in the future!

10/10 – Uitstekend

Aideen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Service was especially strong. Very convenient location and super clean!
2 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Aideen, thank you for sharing your experience. It's wonderful to hear you found The Westin New York Grand Central's location to be extra convenient and appreciated our immaculate environment. We're delighted our team members' excellent service stood out to you during your stay. We eagerly look forward to having you back.

10/10 – Uitstekend

Theodore, Essex

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Theodore, it's a pleasure to see your high rating of The Westin New York Grand Central. Our team strives for excellence in serving every guest. We hope to welcome you back on your next visit to New York.

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location, stsff. Clean, safe.
1 nacht verbleven in april 2024
Reactie van Customer Service op 27 apr 2024
Melissa, thank you for such a glowing review of The Westin New York Grand Central. It's wonderful to hear that you found our location convenient, and our team members friendly. We're also pleased to know you felt safe and appreciated the cleanliness of our hotel. Looking forward to welcoming you back on your next visit.

10/10 – Uitstekend

Jose

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was great and enjoyed our stay!!
3 nachten verbleven in april 2024
Reactie van Customer Service op 27 apr 2024
Jose, it's delightful to hear that your stay at The Westin New York Grand Central was enjoyable! We're extremely proud of our team members who made your experience memorable. We appreciate your kind sentiments and look forward to welcoming you back soon.

10/10 – Uitstekend

Sharon

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really liked the location, friendliness of staff and cleanliness of the rooms. I would come back again!
3 nachten verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Sharon, we're thrilled you enjoyed your stay at The Westin New York Grand Central. It's wonderful to hear that our prime location, amiable team members, and the cleanliness of our rooms added value to your experience. We eagerly anticipate your next visit!

8/10 – Goed

Robindranath

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location near Grand Central station.
3 nachten verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Robindranath, we appreciate your positive feedback about The Westin New York Grand Central. It's delightful to know our prime location near transportation hubs added to the convenience of your stay. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Fatim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 27 apr 2024
Thanks for the perfect rating, Fatim! We can't wait to see you again soon for another amazing experience at The Westin New York Grand Central. Have a great day!

10/10 – Uitstekend

Benjamin

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Benjamin, it's wonderful to hear that you had an excellent experience at The Westin New York Grand Central. Our team members continually strive to provide top-notch service and it's rewarding to see their hard work reflected in your rating. We look forward to welcoming you back on your next visit to New York!

8/10 – Goed

Oliver

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For Our purpose this hotel suited our needs
1 nacht verbleven in april 2024
Reactie van Customer Service op 25 apr 2024
Oliver, it's great to hear that The Westin New York Grand Central aligned well with your needs. We strive to cater to the requirements of our guests and create a memorable experience. Thank you for sharing your remarks. We look forward to hosting you again very soon!

10/10 – Uitstekend

Jason Robert, Laguna Beach

4 nachten verbleven in april 2024
Reactie van Customer Service op 14 mei 2024
Jason Robert, we're thrilled to hear that you had a five-star experience at The Westin New York Grand Central. We appreciate your high rating and we sincerely look forward to hosting you again in the future. Thank you for choosing us.

10/10 – Uitstekend

Craig

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and safe
1 nacht verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Craig, your feedback is appreciated! We're delighted The Westin New York Grand Central provided a clean and secure experience that added value to your stay. We can't wait to welcome you back for another exceptional visit.

10/10 – Uitstekend

Oscar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent Hotel to stay the vibe is special
3 nachten verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Oscar, it's delightful to hear that you enjoyed your stay at at The Westin New York Grand Central. We are thrilled that you found the ambiance exceptional. Your feedback is valued, and we're inviting you to visit again soon.

10/10 – Uitstekend

Blanca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I felt really safe at this property and room service was a 10/10.
4 nachten verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Blanca, it's fantastic to know you felt secure and enjoyed the quality room service at The Westin New York Grand Central. We look forward to ensuring your future visits are just as enjoyable.

10/10 – Uitstekend

Renzo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like cuz it's close to almost all in the city ❤️
2 nachten verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Renzo, it's wonderful to hear that you appreciated The Westin New York Grand Central's prime location in the heart of the city. We're delighted that our location enhanced your stay and we hope to welcome you back on your future trips.

10/10 – Uitstekend

Nannette, Hollywood

2 nachten verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Thanks for sharing this perfect rating, Nannette!We're thrilled to hear you enjoyed your stay at The Westin New York Grand Central! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 – Uitstekend

Daniel

Reisde met familie
Positief: Netheid, voorzieningen
Very clean and friendly
2 nachten verbleven in april 2024
Reactie van Customer Service op 21 apr 2024
Daniel, it's wonderful to hear you appreciated the cleanliness and welcoming environment at The Westin New York Grand Central. We're thrilled you enjoyed your stay and look forward to your return. Thank you for leaving us this review on Expedia.