4/10 – Matig
Veronica Y
31 okt 2024
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
It's a beautiful awesome place for Elvis fans but they were working on something in the lobby below us that kept us up all night til 3am. Hammering and drilling away. Then the next night terrible fumes were seeping up from epoxy floor work. They did change our room to another condo and although clean and comfortable the main reason was to stay in the Presley Penthouse so of course Elvis was missed during the entire trip as we only got to sleep there one night. I also have to say that the owner Barb was not very professional. She was short with us like she didn't want to hear our complaint and concerns. Like she had no time for us. She also treats her employees bad and I'm sorry to say but she seems kind of like a dictator. I ve heard her a few times talking down to them. It’s like she didn't really care about anyone. I will say that Ronny was very kind and professional with me on the phone and Curtis at the front desk was also very kind and tried to help us anyway he could! If I were ever to return they would need to guarantee that no kind of remodeling or construction would be going on after hours in the lobby as the Penthouse is directly above and you could hear everything below and those epoxy fumes can possibly be dangerous to breathe in all night. How does one sleep this way?? We should have at least gotten a warning.
Veronica Y
4 nachten verbleven in oktober 2024
