2/10 – Ontzettend slecht
Jennifer
22 feb 2025
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was downgraded because the one I reserved hadn't been cleaned
I booked a king suite. When I checked in, I received my key and entered the suite.It had not had not been cleaned yet, at 6:30pm! The front desk staff assigned me to another room, which was a downgraded, smaller inside room with no windows. The room itself is outdated, no USB ports to be found, and even the phone was unplugged. I needed the WiFi password, so I figured out how to get the phone connected and called the front desk. The desk agent wouldn't give the password to me. He just told me, it's on the envelope with your key. I explained that I had switched rooms and didn't have the envelope, and he still wouldn't give me the password. At check-in there was no mention of the breakfast, so I'm not hopeful that this hotel will provide that. Note that there are no blankets on the beds, just a top sheet and empty duvet cover. Made for a chilly night. This is my 2nd time staying here, for events at WestConn, and I'm happy that my WestConn student is a senior and I won't be tempted to stay here again. Spend a few bucks more to stay elsewhere.
Jennifer
1 nacht verbleven in februari 2025