I planned a trip on a Monday for 5 nights with my family. On that Monday, we did arrive too early so we left and explored the area. When we returned to the house, the cleaning people were just leaving and said we could go in. First impressions of the house was that it was very nicely decorated and was clean. However, when we went into the lower level, the very first thing we all noticed was the very strong musty smell. It was bad enough that we ran out and bought an air freshener that night, which helped. When we arrived, I searched the house for the “crib” that they advertised on the VRBO site and could not find it. I called the owner and she said that it is a pack & play, not a crib. I was not happy about that as my 3 year old barely fits in a pack & play. I told her that it was noted on the site and she said she was going to remove it. There were 9 adults in my party and 3 children. The first couple of night, 2 of the adults were not with us so we were able to walk down to the private beach and utilize it (they have a max of 10 people at a time due to COVID). However, once the other 2 joined us, we could no longer use that beach and had to drive to other beaches in the area, having to pay for parking. That was a bummer since part of why we stayed in that house was because of the private beach but it certainly did not ruin our trip.
After being there one night, we noticed a significant ant problem in the kitchen, on the counters. We had NO food on the counter by the way, we kept everything in the fridge, closet or the island counter. We went out and bought ant traps that did not work. Then we went out and bought ant spray which seemed to work much better. I did inform the property manager of this.
The second to last night we lost hot water. I contact the owner and she said she would have her husband call us to walk us through a few things. Her husband spoke with my uncle and my husband and what he told them to do over the phone did not work. She then said that she would send the maintenance guy out to the house. We had gone to the beach that day and returned around 2pm. The maintenance guy was in his truck in the driveway (with another man) for approximately a half an hour before I approached him. He proceeded to tell me that they were eating lunch. Once they finished eating, they attempted to carry the tank into the back yard but were having a hard time so my uncle & husband helped them. When they first came out to