2/10 – Ontzettend slecht
Matthew, Maple valley
Reisde met partner
25 mrt 2025
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I cannot say strongly enough DO NOT STAY HERE the hotels supposed manager “Dictator” manager straight steals your deposit money and when asked to speak to his managers he says it all stops with him there is no one above him, no active owner, no regional manager and LaQuinta is just a name he is in charge of everything. At 10 am on checkout I was given a complimentary checkout extension and informed them I would extend and should I donut through them or Expedia he said didn’t matter as long as extended before noon and he wa made aware it was done and all of that was done - room paid problem solved NO IT JUST BEGAN he proceeded to inform me I gas to pack up and move rooms even though I booked identical to when I checked in because they moved me by their own choice to a king room instead of double when I checked in. And I just book that same room to stay and not have to checkout of same room . I called Expedia and they couldn’t change it and said hotel had to and that they would do whatever necessary or refund to help resolve it . HE REFUSED and said they changed software Friday and he cannot change it and now we have to vacate the room we just paid to extend immediately by 2pm or we would not get our deposit bac. I pleaded to come up with a solution speak to a general or regional manager or someone with Laquinta and was told he was the ultimate and nobody else could or would help me. So he took my deposit saying we checked out late and stole our money!!! Wow
Matthew
2 nachten verbleven in maart 2025