2/10 – Ontzettend slecht
Theresa
Reisde met familie
30 jan 2025
We booked a stay here for 3 days. About 2 hours prior to our check in this property sent us a message that they knew we were supposed to come that day but they were booked. They claimed that Expedia cancelled the booking. I tried calling the property and they would not answer the phone. When I messaged them through the Expedia app I asked them what I was supposed to do because now I didn’t have a place to stay. Their response was Ummm find another hotel. They also stated they would help me find a hotel and then never heard from them. I contacted Expedia and they said the booking was still active on their end and that it wasn’t cancelled. Expedia tried calling them as well and they would not answer the phone. This booking was made in November and our trip was in January. We had really looked forward to staying there but after seeing how they treat people I am glad we didn’t. Horrible experience with this place!
Theresa
3 nachten verbleven in januari 2025