The house is spacious, with big bedrooms, a nice, large kitchen and a little secluded, which we like; however, there are bug colonies on the ceiling of different rooms, several walls were dirty and scratched, there were spiderwebs everywhere, including on the stairs to the second floor. While in the house, moths landed on our heads and arms three times.
The dining room had 9 burned out light bulbs and the kitchen sink was leaking when we arrived, I called Vacasa as soon as we entered the house, but those two problems were taken care of on our third day there.
The bedrooms only have a floor lamp, no ceiling lights, which do not provide sufficient light after dark. The closet where the bunk beds are was full of insect droppings, my grandchildren had to keep their clothes in their suitcases on the floor. The nice, roomy kitchen does not have a cutting board (we had to buy one to prepare our Thanksgiving dinner), no decent knives, or baking sheets/pans, the kitchen mitten is old and dirty, and we could not get the dishwasher to work. When we arrived, the two trash bins outside were full of trash.
Even though this is supposed to be a home away from home, there was not a single hair dryer in the house; the shower in the master bedroom was difficult to control, the water comes out scalding hot or cold. The living room sofas are not the one in the website's pictures, they are cheap sofas with a stretchy brown slipcover that did not stay in place. And the internet reception is terrible, which was a shame because one of us was working online during our stay. The one plus is that there were many large, nice towels in every bathroom.
I requested a refund in the amount of half of high price I paid for the Thanksgiving week there, but even though I sent them many pictures of the house's condition from day one, all the managing company refunded me was less than 1/4 of the price, which I find unfair and unprofessional.
After so many years using VRBO and going to Georgia during this time of the year (and none of the homes/cabins we've stayed in had bugs), this is the first time that we have encounter a house in such condition. This is also the first time we heard of Vacasa, we have always dealt directly with the owners before.
This home has potential, but it needs a lot of work; I do not recommend this house in the condition it is presently in.