We stayed 5nights on this reservation. We requested a room in a quiet location as my husband needed rest. The hotel put us in a building that is one building away from the children’s pool, the slide, and play area so that the screams from excitement and playing is at a distance. However, there was no escape. Since the pool lagoons surrounded each buildings that goes all around the property hugging all buildings. It’s perfect for family playgrounds, not for couples who’s looking for retreat, rest and relaxation like we did. There is a adult swimming pool, but that is still not far enough to lessen the sounds of screaming kids in the kids zone, and in the lagoons. It’s like being in the Water Park. We couldn’t enjoy sitting out in the balcony, or going to adult pool. The hotel did what they could to accommodate our needs when they have available room by moving us to the front building, with our approval first, which we did. We had the sea view, far away from the screaming children with some traffic noise. But we were happy they made efforts and were empathetic with our plight. We had suggested that they could section off the surrounding lagoons to be adults and children section. It is too bad that couples like us, will not be able to enjoy the facilities fully for the reasons I mentioned. We also suggested that they have an acknowledgment for parents to correct and supervise their children in public areas on the issues. The service staff are all wonderful.
