Insectopia

Wonderful hotel with excellent staff. We spent 4 nights here and enjoyed every second. Rooms are clean and of a high quality, with many nice details. All the staff work incredibly hard, and we would definitely come back again.

The resort is lovely, a good selection of sunbathing & pool options. The rooms are modern and comfortable. This resort offers much but fails to deliver. As we were only staying for a short break we booked a deluxe double room with sea view however from our balcony the view was directly into the rooms opposite, to the right was the rear car park and to the left overlooked rooms with private pools. The sea view was visible from the room side windows and the back left corner of the balcony. The resort is currently understaffed which really affects the levels of service. As a 5 star resort I would expect all rooms to be serviced daily - we stayed for 4 nights and our room was not serviced once, even though we illuminated "make up my room" via our rooms digital panel I requested fresh towels at 10am one day, after 2 further calls to reception throughout the day I then raised the issue with the duty manager at almost 8pm before the fresh towels were delivered to our room. The public areas around the pool were not cleared of rubbish throughout the day (nor on one occasion overnight) empty glasses and used towels were generally left until a guest made a request for them to be removed. The a la cart restaurant was closed on 2 of the 4 days that we were there, restricting dining options. Mid June is peak season, any teething problems should have been resolved by now and the service should be sleek... this was simply not the case.