4/10 – Matig
Candace S.
8 mrt 2025
Negatief: Netheid
Misrepresentation of property
Check in process, location, views were represented accordingly. This is NOT a luxury property. Unsanitary with cockroaches in the home, on countertops, on food. Cockroaches were also found outside on sitting and eating area made space uncomfortable and unsanitary to use. We brought to host/property managers attention and we received one night refund on our 15 day stay. Unacceptable ! Bedding is pilled, stained yellow pillows and flat, towels were dingy and grey, It was advertised as paper products included and friendly and informative staff member delivered these once we discussed with management. Pool chairs had cushions in very poor state, stained and again unsanitary. Chairs outside were rusted , paint and rust stuck into customers arm after resting arm on armrest of chair.. Front cushions missing from furniture and unable to sit comfortably and watch sunsets from front deck. Stained beach chairs and coolers found to be in very poor condition and customer had to clean dirty coolers prior to beach use. We were given a noon check out rather than 10 am and cleaners arrived earlier than expected , and discarded food prior to discussing with the family. Polite cleaning staff had mentioned the poor state that this property had been in and that reports had been made several times prior to our use. They said new bedding and towels were being purchased. However our family’s stay was below standard quality.. VRBO is not taking any responsibility.
Candace S.
14 nachten verbleven in februari 2025