Only thing I didn't like was no wifi and bad customer service. I understand it being down and not being able to get a service tech to respond on a holiday weekend, however, the front desk associate was NOT kind about it. She had a busy weekend and it seemed like she didn't want to be there. When I said, wow, that's great to be busy, mmmm she didn't even cheer up. But the thing that really bothered me is that she said because we booked through a 3rd party, there was nothing they could do to compensate us for no wi-fi. Having worked in customer service, there is ALWAYS something you can do. For one, be nice about it and secondly, the LAST THING TO DO is tell a customer that because you booked them using an advertising / marketing source they opted to use to draw people to their business, that you basically don't matter to them. You are basically saying, you aren't a valued customer and we are treating you as though we don't want you back. Other than bad customer service and room not ready on time which was a minor inconvenience (as was no wi-fi), it was a good value for the money.
