Not a bad stay but not spectacular either.
What I liked:
1) Staff were pleasant.
2) The level lounge is a great amenity and was well stocked in the afternoons / evenings.
3) They put together a games room for children for that weekend. The hotel is very child friendly and everyone was wonderful to my daughter.
4) Cleanliness.
5) Room was comfortable and spacious
What could have been better:
1) Attention to detail - staff was lovely but always felt short with something small. Even the Christmas trees in the public areas were too tall and clearly did not fit, thus they were made to bend to fit.
2) The restaurant. For days prior to arrival, I tried to call to make a booking. They do not pick up the phone. Reception was able to take my name and reserve a table. On the day, I walked to the restaurant to amend the booking, they took my name because they could not find it. They have many tables, so I would’ve been accommodated, but I wasn’t to know before I arrived. Food for adults was good, food for children was definitely too oily (my daughter had the fish fingers). Also, I had a VIP amenity that I had to show proof for, as the restaurant was not aware - I guess because they did not have my booking or my room number.
3) Breakfast at the level - the organisation needs to be addressed. Food was good though!
4) The lifts. They are not efficient and half the time the screens were not working appropriately.
