Long story short. Booked hotel for my son at 4:56, with a confirmation and an address of 8100 Harding, my son goes there with a colleague at 5:45 is pm to be told there is no room for them, go to "sister hotel" they send him off by foot with a map, after walking for over a half hour, hotel wont answer, they cant find the "other" hotel, he's paid the deposit, ends up leaving Miami to drive 3-4 hours home. I call immediately to rectify and cancel, since its basically bait and switch, the guy tells me at 6:30pm we have NO reservation, my son never paid a deposit?! I have the receipt, wont give me his name, wont give me a manager, hangs up on me!
They never credited my sons deposit, they didn't credit the night. If you want to knew that you know you have a reservation and place to sleep after a long day of work or travel -
DON'T BOOK HERE!!! OR ANY OF THEIR "SISTER" HOTELS OR YOU'LL END UP LIKE MY SON walking around in circles in the dark looking for a hotel afterr a LONG day of labor work and no hotel room! Victoria
