4/10 – Matig
jennifer h.
25 jun 2024
Positief: Netheid
Apple Blossom
The resort was in a great location and there was plenty of room for my family.
Upon arrival we found a joint in the front porch railing. I never received a text message with the door code, I drove down to what I thought was the main lodge and was told it was a private residence. After calling the number, I did receive the code to open the door. When we did get into the cabin it smelt like someone smoked weed in the cabin. The cabin was clean but the front porch railing was rotted out and a bolt was used to “fix” that problem. If we pushed on the railing, it would have fallen off. Major safety concern! The back deck was slippery and my daughter fell due to the moss on the back deck. There was one outlet in the bedroom with the bunk beds that did not work. My son slept on the pullout and rolled over and found his arm had blood on it and he was in pain, he found a small shard of glass in his arm. My other issue was that the gas grill was empty. We discovered this when we were beginning to grill. I called the 800 # and the lady asked me if I checked the tank when we arrived. I didn’t know that this was my responsibility. The lady at Edencrest said if we wanted to get the tank filled that I would get reimbursed. I did not fill the tank, I figured I would not get reimbursed. I sent an email to Edencrest and never received a response. My brother emailed and was offered a $150.00 gift card off a future stay. He declined the offer, we would NOT return. This place needs an overhaul!
jennifer h.
5 nachten verbleven in juni 2024