2/10 – Ontzettend slecht
Shawn
2 feb 2025
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This hotel is a scam. Called to make sure they had a 24 hour shuttle like advertised and they said “oh yes of course”. We stayed there one night so we could park for the week and be closer to the airport. We booked the shuttle when we checked in at 7 PM and needed picked up at 3 AM. Shuttle driver did not show and nobody was at the front desk to let me back in the building since the doors were locked and we had left the key to check out. Luckily, we found a maid who said to just call an uber and email the receipt for reimbursement. We got a paper with the email address and nobody answered the email. We arrive back a week later and guess what, the “24 hour” shuttle had ended for the day. The front desk instructed to get an uber or taxi so we took the taxi, and we were told by the driver that this hotel lies about their shuttle all the time. Front desk tells us to email the receipt to the same email address we got no response from before. No response in 2 weeks again. Call the front desk and they say they will contact the person that handles this and get it fixed. No response. Call corporate customer service and they say they cannot reimburse from promises made by a hotel but they will contact the person in charge for a resolution. Another week goes by now, and nobody has done anything or responded. Place is a joke. Hope everyone else does themselves a favor and stays somewhere else, I wouldn’t trust anything this place says or does.
Shawn
1 nacht verbleven in december 2024