Highgate Hotels-accommodaties in Shell Key Preserve

"Accommodation is OK, needs some updates here and there but does the job if you don’t have the high luxury expectations. Check-in and check-out went very smooth. Location is very good, with direct beach access. "

"considering the prices and the overall renovated room, its okay not great. reception can be better with info and or willingness ! room was okay ( bathroom had spots on the ceiling) and sofa in the living room too old/ no boiler for some hot water. location is good but service can be improved on many departments. "

"Geweldig hotel! Goede service, schoon en in een prachtige omgeving."

"I'm already staying at this resort since 2012, and this was the worst night ever. We didn't sleep the whole night because of the extreme noise in the hallway. There were ventilators or something else making a real hard noise. I asked for a room as high as possible, and you gave me one on the second floor with the extreme noise. I understand that you cannot guarantee a room on a certain floor, but if you pay this kind of money for a 4 star resort, you expect a room where you can sleep during the whole night. And when you tell about your complaint at the front desk and in a e-mail, you expect that they can do something to compensate the bad night. But the front desk could only compensate us the $39 resort fee. On a total of $355,- I know you could do much better on this. Hope you understand us in this matter, and keep your quality, service and after sales on a high level for the future. In that case people will come back. "

"Good balie for money"