6/10 – Redelijk
Stephen, Perth
Reisde met partner
13 apr 2025
Booked August 2024, land Sydney from Japan 0900am. Arrive Falls 1pm and told our booking had been cancelled, provided flight information and advised to read the small print. Same ground floor room available now at $400extra, Yes they sent a message we were mid-flight. Management give lip service only, showed no compassion. wife has balance issues from brain surgery and we had a first floor room with stairs for $200 over the cost of our original booking, so suitcases up and down stairs. Further to this one screen doors placed against wall, balcony covered it pine leafs, shower soap dispenser empty. Very disappointing and frustrating.
Stephen
3 nachten verbleven in april 2025