Strandhotels in Trân Châu

'My wife and booked this hotel about a week in advance through Hotels.com and the booking was confirmed and payment taken. Two days before arriving I called to reconfirm and was told that the hotel would not honour our booking because "we were the only guests". I was given the phone number of a rep to talk to but she couldn't help. I asked her to refund the payment made and she agreed to do this. So far, 4 weeks later, the refund hasn't been made and the hotel and rep refuse to answer emails...

'We came to Cat Ba island with the main purpose of climbing, and picked this hotel for the perfect location right next to the best crag on the island (Butterfly Valley). The lovely owners, clean/modern room, and excellent restaurant made this the best accommodation in our entire Vietnam trip. The hotel just opened 8 months ago so there weren’t many reviews to go on - after spending a week here, we can confidently say this is one of the hidden gems of Cat Ba and the only place we’d stay at if we...

'The location it’s far away from downtown, and the transportation it’s limit and expensive.. if you travel with family it’s not convenient because of the transportation and lack of restaurants around … the staff and the owner it’s super nice .. but they don’t clean and I rooms are not clean enough… '