We loved this house so much. It was perfect for our family -- the house itself, the pool, the playground, the outdoor space. It was clean, comfortable, well maintained. GREAT property. However, we were disappointed in the property management company, Vacasa. They have lots of formal process that appear good, but tons of missing information in those processes. For example, we arrived in the dark and the instructions they sent to find the keys were not detailed enough (there are actually two different key lock boxes, which is not obvious in the dark), so we spent about 15 minutes trying to figure out how to get in at 1am. We also didn't realize Vacasa didn't give us a pool key until we stood outside the pool trying all the keys we had, failed, and thankfully a nice resident let us in. We later called Vacasa and they immediately said "the pool key is in the pantry." Why would they not include that information on
the three pages of info they set out for us about the property? Vacasa did not know how to turn on the fire pit in the back yard, so that was a bummer because we were never able to use it, and that should also be included on the instructions. However, Vacasa was great insofar as there were enough basic supplies (toilet paper, dish soap, salt and pepper, cooking oil, etc) and the place was clean. Now that we know how everything works in this house, we will 100% go back, because we loved it. But we will avoid Vacasa for first-time rentals. We shared this feedback about insufficient information directly with Vacasa and the woman we spoke with was not particularly interested or concerned but agreed to 'make a note.' Hopefully it's clearer and easier for the next family!