After sitting in the rain all day, I tried to take a warm bath, it filled up about four inches with warm water, then went cold. I contacted Kendall and was told a plumber would be out. That never happened, even after I was told one would meet me there Saturday at 2:30. I asked for a refund and that never happened. Also not mentioned, the thermostat needs to stay between 72-80. It was interesting to me that the thermostat kept going higher without me changing it. I will most likely not use Verbo properties again.