The staff was very friendly, but unfortunately, the cleanliness of the hotel was disappointing. Our room, as well as the entire floor, was not well-maintained. The carpet in our room had old gum embedded in it, and the hallway carpets were visibly dirty. Additionally, room service trays remained outside guests’ doors for over 24 hours before being picked up.
Noise was another issue—throughout the night, we heard constant bumps from the walls, making it difficult to sleep. At one point, we strongly considered leaving and returning to the DoubleTree a block away, where we had a much better experience the previous week. Fortunately, that was the only place our traveling companions had picked out and we only had to survive one night.
Overall, while the staff was welcoming, the lack of cleanliness and excessive noise made for an unpleasant stay.
